Sales Support Specialist

Frankfurt am Main, HESSEN | 9 Monate
Diese Position ist möglicherweise abgelaufen!



Sales Support Specialist-57694


SHL helps organizations assess, select and develop the right people for the right roles using proven, science-based assessments, technologies, consulting services and benchmark data.
We are the world leader in objective assessment and work with a diversified portfolio of clients, including some of the world’s most successful companies. We offer online assessment products and Consulting services in Talent Assessment.
We are recruiting an Account Management (Sales Support) Specialist to assist our sales team in Frankfurt. The Account Management Specialist has a diverse role that includes: assisting the sales team throughout the sales cycle, administrative management of orders, and supporting some of our clients in using our online assessment platform - TalentCentral. The Account Management Specialist will also become an internal expert in the usage of our CRM, Salesforce. 
Responsibilities include, but are not limited to:
Facilitate client correspondence

  • Manage direct client queries and requests
  • Assist with collecting client feedback
  • Preparing presentation material
  • Organizes and prepares client meetings (scheduling, logistics, meeting notes)

Leads Processing 
  • Lead analysis and qualification
  • Manage leads queue
  • Build and research client lists

TalentCentral specialist:
  • Keeps updated on new platform features and informs clients as well as colleagues.
  • Knows the features of our online assessment products and our pricing policy.  
  • Monitors usage by our clients and proactively reports to the Sales Team. 
  • Regularly creates reports and forecasts from Salesforce on the sales activity.

Order Management
  • Manages Order Forms and other contractual documents. 
  • Creates, checks and follows-up orders. Reports on Salesforce.

Reporting to Management
  • Creates analysis reports from Salesforce or TalentCentral.
  • Price list
  • Account/Invoice analysis
  • Ad-hoc requests


A successful candidate will possess:

  • At least 2 years’ experience in a customer facing team (sales or customer services), ideally in the Consulting or Professional Services industry
  • Excellent communication skills in English and in German. 
  • Very good knowledge of Microsoft Office and an expert level on Excel. Experience with Salesforce is a plus.
  • High attention to details and a structured approach.
  • Strong work ethic and a focus on results. 

What SHL can offer :
  • A strong company culture embedded in international collaborative work. 
  • Continuous personal development during your career at SHL.
  • A great working environment with a positive atmosphere.
  • The possibility to engage, influence and impact our clients, among which international deciders. 
SHL, the global leader in talent innovation, helps companies transform productivity through deeper people insight. Powering the future of business, our data and tools are proven to drive stronger, more sustainable business outcomes. Our unrivalled assessment science, benchmark data and analytics empower leaders and their teams to make confident, data-driven people decisions, when it matters most – transforming the way organisations recruit, manage and develop talent. With 40-years of talent expertise, we’re a trusted technology partner to more than 10,000 companies in 150 countries, including 80% of the FTSE 100 and 50% of the Fortune Global 500. 

 Commercial Support
Primary Location
Germany-Hesse-Frankfurt am Main

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