Retail Territory Manager - Baden-Württemberg

Hamburg, HAMBURG | 8 Monate | Frist: Mittwoch, 18. Juli 2018, 00:00 Uhr
Diese Position ist abgelaufen. Nicht bewerben!




Retail Territory Manager - Baden-Württemberg
Pforzheim, Karlsruhe, Freiburg, South West of Baden-Württemberg
Hamburg - Pentahof
At Shell Germany, our drive is to employ world-class individuals. We employ 4,200 people whose careers have benefitted from our industry-leading career development programme and unrivalled inhouse access to local and global experts. We are active in many areas such as Gas, Gas Marketing, Manufacturing & Distribution of oil products, Petrochemicals as well as Research & Development. Shell in Germany is one of the biggest retailers of energy products and one of the largest refinery operators. Our extensive R&D facilities in Hamburg allow us to offer a broad range of expertise on Retail Fuels, Lubes, and Marine, Power and Engine Vehicle Technology. Shell began operations in Germany in 1902.
Shell is one of the biggest fuel retailers globally and in DACH (Deutschland, Austria, Switzerland) region. Across DACH more than 2.200 Shell stations including motorways are being operated by some 500 retail partners with more than 20.000 employees, serving 1 million customers per day.
As a Territory Manager you will be responsible for managing the relationship between Shell and Retailers at site level, ensuring consistent delivery of the Shell Customer Commitment. This will include the following accountabilities:
  • Identify gaps in all aspects of the site performance (including service and people) for the designated geographical area and mandate, advise or offer Retailers Shell-recommended tools, processes and support to help them to profitably deliver the Customer Commitment at the Retail site and to develop the business for the mutual benefit of both the Retailer and Shell.
  • Maximize all sales development potential whilst protecting Shells interests, through the coaching and motivating of Retailers. Participate in Attraction and Selection of the right Retailers through coaching, supporting and performance management of Retailers to deliver the basics and higher performance, ensure best Retailers have best sites and that poor Retailer performance is eliminated, manage and maintain positive Retailer relationships, supporting Retailers to achieve and maintain top class site performance (including counseling to underperforming sites).
  • Deliver Sales & Operations targets for the designated geographical area through regular reviews and appropriate action plans.
  • Ensure Retailers implement all areas of the Customer Commitment and ensure compliance with the Site Operations/HSSE standards, contracts and manuals. Instigate remedial action plans where necessary.
  • Manage and maintain territory plan through Retailer master plan.
  • Ensure that Retailers actions do not damage Shells Reputation.
  • Ensure that Retailers train and develop their staff, and understand the importance of people in delivering the Customer Commitment.
  • Ensure consistent delivery of Shells Customer Commitment across the Country through operational excellence in site operational standards including HSSE and Shell Business Principles, across the Company and Dealer Owned retail networks.
  • Continuously improve customer satisfaction through enhancement of people´s competencies/skills and use of customer feedback.
  • Deliver the agreed marketing and network plan and respective targets.
  • Optimize local business opportunities e.g. local cooperations. 
For this position, we are looking for a committed candidate, with strong business acumen, sense of urgency and high delivery focus.
Key requirements include:
  • Demonstration of Enterprise First and LAT (Leadership, Accountability, Teamwork) behaviours as well as Shell core values (Honesty, Integrity, Respect for People)
  • Good coaching and strong communications skills
  • Commercial acumen: business driven, entrepreneurial mindset
  • Financial thinking with strong commercial mindset
  • Proven relationship management skills with retailers, peers and other retail department members
  • Ability to present and gain acceptance of proposals and solutions
  • Be a self-starter and achievement orientated
  • Ability to work with a diverse team spread across the organization
  • Negotiate practical solutions on behalf of the business 
  • Ability to recognize barriers and overcome them
  • Ability to work in a team and provide leadership
  • Comprehensive knowledge of all aspects of site operations and control in a company managed environment
What we offer you
At Shell, we're committed to investing in the development of your career and we give people with your skills a platform from which you can deliver and really excel. Shell is a company with shared values. Honesty, integrity and respect aren't simply a strap line, but are a part of everything we do. What's more, we're a company that places the highest possible value on the diversity of our people and on our inclusive approach.
Join us and you’ll belong to a world where you can feel pride in your achievements and propel your career with global opportunities
Women’s perspective
We care deeply about fostering a truly diverse workplace. We believe in doing everything we can to make Shell a flexible, an appealing, and as supportive place for women to work as we can. And we've retained our title as a top employer for women in the Times again in 2016.
We help with things like our formal (and informal) flexible working. Like our global and transparent pay policies backed by a leadership team fully supportive of our diversity ambitions. And we'll help foster your career through our Women's Career Development programme and our extensive Women's Network.
People with an impairment
At Shell we're all about top talent. End of story. We want to encourage those of you who may face an impairment to regard Shell as a place where you'll be fully supported to grow and develop your career. It's as simple as that.
Just let us know about your circumstances if you'd like to apply. We can support you throughout the process. From application, to interview, to your first day of a long career with us.
Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.
Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.
The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.
Shell is an Equal Opportunity Employer.

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