.net Application Support Analyst (EAM) (f/m) Stuttgart

Stuttgart, BADEN W RTTEMBERG | 9 Monate
Diese Position ist möglicherweise abgelaufen!


Ernst and Young


.net Application Support Analyst (EAM) (f/m) Stuttgart - STU00183

The .net Application Support Analyst performs operational and Tier 3 level support for production applications in a range of business portfolios.  Responsibilities involve the daily management of incidents, operational maintenance and support, development support, and proactive/preventative analysis of systems.


Essential Functions of the Job

  • Lead a team of application specialists in county
  • Re-creation, analysis, troubleshooting, and diagnosis of incidents relating to off-the-shelf and proprietary applications and/or platforms
  • Determination of root cause of incidents (configuration vs. defect)
  • Liaison with appropriate teams for the development of corrective actions or viable workarounds to resolve incidents
  • Installation of applications in supported environments
  • Deployment of application upgrades and fixes
  • Responding to automated alerts on the health of systems
  • Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of applications
  • Performing routine audits of systems for the purpose of preventative maintenance of applications and reporting on their status
  • Adhere to E&Y and ITIL guidelines for Incident, Problem and Change Management
  • Effective call management including logging, monitoring / updating, prioritising and resolving calls in a timely fashion
  • Ensures all work is carried out and documented in accordance with required standards, methods and procedures

Analytical/Decision Making Responsibilities

  • Selects appropriately from applicable standards, methods, tools and applications and use accordingly.
  • Demonstrates analytical and systematic approach to problem solving.
  • Communicates fluently orally and in writing and can present complex technical information to both technical and non-technical audiences.
  • Is able to plan, schedule and monitor work activities in order to meet time and quality targets.
  • Is able to absorb rapidly new technical information, business acumen, and apply it effectively.
  • Good appreciation of wider field of information systems, its use in relevant employment areas and how it relates to the business activities of the employer or client.



Knowledge and Skills Requirements

  • Degree in Computer Science or related discipline
  • Further or Higher education standard qualification
  • Fluent in English language, written and verbal
  • 3+ years in Application Management, Operational Support environment/discipline
  • ISEB Certificate in Application Management Essentials
  • Level 3, 4 and 5: S/NVQ for Information / Communication Technology Professionals
  • MCITP - Microsoft Certified IT Professional
  • ITIL Foundation Certificate in IT Service Management
  • Demonstrable knowledge of Windows /2008/2012 server O/S
  • Demonstrable Intermediate to Advanced knowledge of web platforms such as IIS, WebSphere, etc.
  • General understanding of networking/LAN/WAN/DMZ concepts
  • Ability to read and understand code (Code-competency) for diagnosis, escalation to tier 4 teams
  • Knowledge of troubleshooting tools and techniques related to networks and systems i.e. remote access tools, Windows Support tools, connectivity tests, etc.
  • In-depth knowledge of Stored Procedures, SSIS and Data Transformation Services
  • Understanding of n-Tier application architecture concepts
  • General  knowledge of Oracle 11g
  • In-depth knowledge of MS SQL
  • Familiarity with SQL DBMS interface and integrated tools
  • Creation of simple queries, running pre-defined scripts, configuration, security, and interpreting logs and traces.
  • Demonstrable knowledge and familiarity with T-SQL or PL/SQL
  • General understanding of various IT security concepts as they relate to production environments.

Desired technical experience & qualifications

  • In depth knowledge VB.NET, ASP.NET programming
  • Experience with Windows BATCH Scripting
  • Web Development- HTML, Javascript, XML and Web Services
  • In depth knowledge of SQL Server, SSIS, SQL Reporting Services, SQLXML3.0
  • Microsoft Visual Studio
  • Experience with Team Foundation Server (TFS), Microsoft SMS ( Systems management Server)
  • Intermediate SQL knowledge relating to replication setup, DTS, clustering, etc.
  • Experience with performance monitoring tools and analysis i.e. MS PerfMon
  • Experience supporting applications in shared or virtual environments
  • Windows Systems and Exchange
  • Access and Office
  • File Transfer protocal
  • MS SQLServer
  • Software Engineering
  • Networking, Cisco and PC Support

Supervision Responsibilities

  • Actively participate in the firms’ performance management and development process co-developing Annual Plans with appointed counsellor.
  • Provide advice and guidance to colleagues where required.
  • Lead workstreams on specific tools or product reviews used across teams
  • Lead team of Level 3 resources

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