Manager, Customer Support

Grasbrunn, BAYERN | etwa 2 Monate




The opportunity:

Contribute to support quality and customer satisfaction goals by ensuring proper process and actions are taken by our product support specialists.

You are great at:

Manage agent coaching, training, review, and growth. Contribute to each unit of the customer support group goals in regards to support quality and productivity by proactively and reactively resolving problems and managing available resources. Provide the necessary support and supervision to build team members customer service skills.
Provide Regular Management Duties for Their Team
Provide Pro-active Monitoring of Departmental Deliverables
Provide Assistance to Agents Where Management Involvement is Required
Teamwork and Team Improvement

What it takes:

Strongly developed analytical and problem solving skills.
Outstanding verbal and written communication skills in German and English.
Ability to maintain self control while defusing stressful customer situations.
Excellent demonstrated customer service skills.
Ability to provide mentoring for agent within their groups.
Successful track record of problem solving.
Strong people skills.
Customer support experience in a technical support environment.

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

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