Customer Service Specialist, eStore

Germany, | 4 Monate
Diese Position ist möglicherweise abgelaufen!




Customer Service Specialist, eStore 18WD29606 Europe, Middle East and Africa-Germany-Bavaria-Munich

Customer Service Specialist, eStore
Location: Munich - Germany
Job ID: 18WD29606
Position Overview
The Customer Service Specialist - eStore will support our international online store clients, ensuring they get the most out of Autodesk’s software solutions. After a thorough onboarding and training period, you will facilitate learning and the exchange of knowledge to maximize client satisfaction, and act as a vital member of our team of dedicated Customer Service Specialists in our German headquarters in Munich. The team is part of our larger Client Services structure, which focusses on supporting Autodesk partners as well as direct clients in regards to order management, instant access and non-instant access issues.
If you are passionate about customer service, thrive in a dynamic, multilingual environment, and are excited by the prospect of joining the market-leading software vendor for cutting-edge design solutions, we would love to get to know you!

  • Respond to customer inquiries via various channels, including phone, chat, web and email
  • Analyze customer queries and research information to solve each request
  • Collaborate with team members as well as other departments (i.e. technical support, IT, sales, management) to resolve these issues
  • Meet Service Levels Agreements, ensuring each customer’s request is fully resolved to their satisfaction
  • Promote the purchase of Autodesk products by giving recommendations, identifying upsell opportunities and qualifying leads
  • Document requests and resolutions to promote knowledge sharing. Add to the Autodesk Knowledge Base by creating self-help content
  • Build and develop trusted and sustainable customer relationships

Minimum Qualifications
  • Previous work experience in a customer service function, demonstrating empathy, ownership and a strong client focus
  • Fluency in German, English and either French or Italian – both written and spoken - is a must
  • Collaborative work style and a passion for networking
  • Analytical and flexible approach to researching and executing problem resolutions
  • Excellent communication skills in intercultural environments, particularly when conveying technical information, product features or step-by-step problem resolutions
  • User experience working with SAP and / or Salesforce a plus

About Autodesk
With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It’s disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone - from design professionals, engineers and architects to digital artists, students and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world.
Customer & Product Support

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

To all recruitment agencies: Autodesk does not accept unsolicited headhunter and agency resumes. Autodesk will not pay fees to any third-party agency or company that does not have a signed agreement with Autodesk, Inc.

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