Customer Service Representative

Vollzeit | Rom, MECKLENBURG VORPOMMERN | 7 Monate
Diese Position ist möglicherweise abgelaufen!

Jobübersicht

Vollzeit
Rom
Citigroup

Arbeitsbeschreibung


POSITION OBJECTIVE

Provide support for daily operations within Citiservice Unit. Manage all aspects of the enquiries and investigations received from customers.

RESPONSIBILITIES/ACCOUNTABILITIES  


Main job responsabilities:


• Ongoing operational support following successful implementation of the client's required solution.
• Daily communicate with bank's clients for operational matters and internally with involved departments, to solve customers’ queries and investigations.
• Prepare customers’ reference letters, audit reports, social capital confirmation letters, account opening confirmation letters.
• Perform MIFT/MPP call back and record them as established by related procedures.
• Daily Level 1 service support regarding usage of Electronic means of communication (CitiDirect , CitiDirect BE, CitiConnect) and related inquiries and investigations.
• Track clients’ interactions.
• Prepare customer activity/errors/complaints reports.
• Proactive approach through communication with our clients to understand their individual needs and deliver tailor made services and solutions, customers’ training and advisory.
• Focus on working to understand each client's operating environment through a combination of visits and other contact, such as regular service reviews and analysis;
• Drive efficiencies in both internal and client operational processes to as part of an ongoing cycle of service improvements.