Customer Service Representative (Munich)

4 Monate
Diese Position ist möglicherweise abgelaufen!

Jobübersicht

Mouser Electronics

Arbeitsbeschreibung



Customer Service Representative (Munich)
Location: MUNICH GERMANY
Requisition Number: 5248
# of openings: 1


Description

We keep on growing. Grow with us! For the expansion of our team in Munich, Germany we are in search of an engaged and competent person at the earliest possible date for the position of

Customer Service Representative (f/m)

The role:

The Customer Service Representative is responsible for providing the highest level of service to customers by processing orders, quotes and assisting customers with catalog information, always maintaining and exhibiting Mouser values to each and every customer.

Generates new and repeat business through customer service initiatives

Accurately processes customer transactions such as orders, quotes or returns with a strong focus on service excellence

Follows up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise

Provides information regarding availability of in-stock and out-of-stock items

Provides customers with cross-selling and up-selling opportunities, and offers associated products and promotional items

Researches and expedites customer orders

Monitors and ensures delivery date and product quality to meet customer requirements; verifies customer orders are processed correctly

Confirms special handling orders are expedited

Fills requests for catalogs, information or samples

Supports local Customer Service teams, and provides support for other teams when needed

Other duties as assigned

 

The requirements:

About four years' experience in a customer service role, or equivalent combination of education and experience

Strong ability and desire to provide excellent customer service and to promote and maintain high standards of quality

Maintains a high level of commitment to achieve goals and has the desire and ability to deal directly with customers and represent Mouser Electronics

Professional verbal and written communication skills in German and English, able to apply them in a telephone environment; additional languages are a plus

Proficient in MS Office; experience with other systems are a plus

Understands and able to correctly work with multiple currencies and other requirements with regard to processing international orders

Exhibits strong analytical skills, problem solving and negotiation skills, and analyzes the impact of decisions before execution

Demonstrates profound planning and organization skills and works very structured

Accountable and integer, energetic personality  

Self-motivated and result-oriented  and a good team worker (cross-cultural)

Takes initiative to expand knowledge for position utilizing all available sources

 

We offer:

A good work place in an international, friendly environment

Competitive payment with good social benefits 

Good development opportunities

Indefinite contract

 

This position is located at our Munich office:

Mouser Electronics
Elsenheimerstraße 11
80687 München
Germany

If you are a highly motivated individual with desire to be part of Mouser Electronics and meet the challenges of our rapidly growing business needs, please apply online. For further information please refer to sabrina.schroem@mouser.com.





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