Customer Service Representative (Munich)
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We keep on growing. Grow with us! For the expansion of our team in Munich, Germany we are in search of an engaged and competent person at the earliest possible date for the position of
Customer Service Representative (f/m)
The Customer Service Representative is responsible for providing the highest level of service to customers by processing orders, quotes and assisting customers with catalog information, always maintaining and exhibiting Mouser values to each and every customer.
Generates new and repeat business through customer service initiatives
Accurately processes customer transactions such as orders, quotes or returns with a strong focus on service excellence
Follows up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise
Provides information regarding availability of in-stock and out-of-stock items
Provides customers with cross-selling and up-selling opportunities, and offers associated products and promotional items
Researches and expedites customer orders
Monitors and ensures delivery date and product quality to meet customer requirements; verifies customer orders are processed correctly
Confirms special handling orders are expedited
Fills requests for catalogs, information or samples
Supports local Customer Service teams, and provides support for other teams when needed
Other duties as assigned
About four years' experience in a customer service role, or equivalent combination of education and experience
Strong ability and desire to provide excellent customer service and to promote and maintain high standards of quality
Maintains a high level of commitment to achieve goals and has the desire and ability to deal directly with customers and represent Mouser Electronics
Professional verbal and written communication skills in German and English, able to apply them in a telephone environment; additional languages are a plus
Proficient in MS Office; experience with other systems are a plus
Understands and able to correctly work with multiple currencies and other requirements with regard to processing international orders
Exhibits strong analytical skills, problem solving and negotiation skills, and analyzes the impact of decisions before execution
Demonstrates profound planning and organization skills and works very structured
Accountable and integer, energetic personality
Self-motivated and result-oriented and a good team worker (cross-cultural)
Takes initiative to expand knowledge for position utilizing all available sources
A good work place in an international, friendly environment
Competitive payment with good social benefits
Good development opportunities
This position is located at our Munich office:
If you are a highly motivated individual with desire to be part of Mouser Electronics and meet the challenges of our rapidly growing business needs, please apply online. For further information please refer to email@example.com.
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