The Customer Care Sales Expert is responsible for securing the contracts with our existing customer. Sales activities relate to secure and develop existing customers. This is executed primarily by phone, e-mail or Internet and in some cases through customer visits, external meetings and events. The role also requires participating in internal business project enhancement activities to secure future revenue growth and satisfied customers.
Other relevant tasks within the department and/or company may occur.
Maintain and develop relationships with existing customers in person and via telephone calls and emails
Prepare, create and active follow-up of offers
Sales management for existing customers
Handle and monitor customer inquiries
Manage the CRM system, control of sales key figures and data quality, creation of customers and entering data into relevant systems
- Successfully completed administrative education (e.g. Industriekaufmann /-frau) or bachelor/master degree
- Experiences in the development of long lasting customer relationships
- Several years of experience in Sales and basic knowledge of Business
- Assurance/Auditing would be of advantage
- Excellent communication skills - both written and spoken
- Able to work both independently as well as in a team
- Ability to handle internal and external customer needs in a professional matter
- Ability to work under pressure and manage several on-going projects in parallel
- Work structured and detail-oriented without losing track
- Service-minded, customer-oriented, positive and have a high sense of ownership
- Work constructively, solution-oriented and are a good problem solver
- Desire and willingness to learn and make improvements
- Experience in working with various IT-programs (e.g. MS Office)
- Fluent in German and English (spoken and written)
DNV GL is a global quality assurance and risk management company. Driven by our purpose of safeguarding life, property and the environment, we enable our customers to advance the safety and sustainability of their business. We provide classification, technical assurance, software and independent expert advisory services to the maritime, oil & gas, power and renewables industries. We also provide certification and supply chain services to customers across a wide range of industries. Operating in more than 100 countries, our experts are dedicated to helping customers make the world safer, smarter and greener.
DNV GL is one of the world’s leading certification bodies. We help businesses assure the performance of their organizations, products, people, facilities and supply chains through certification, verification, assessment, and training services. Partnering with our customers, we build sustainable business performance and create stakeholder trust across all types of industries.
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