Assistant Operations Manager - Global Service Desk (m/f)

Herzogenaurach, BAYERN | 10 Monate
Diese Position ist möglicherweise abgelaufen!


Adidas Group


Assistant Operations Manager - Global Service Desk (m/f)



Assisting the Global Service Desk Management team in all aspects in their area of responsibility in a self-motivated manner and with a best-in-class approach. 


Key Accountabilities

  • Assist the Service Desk Operations- and Transition Managers in all daily operational tasks as listed below and act as a stand-in
  • Day to Day monitoring of the external provider’s service delivery and SLA fulfillment
  • Incident- and Problem Management
  • Knowledge- and Quality Management between adidas and external service provider
  • Point of contact for the Business user community in all IT-related inquiries
  • Handling of escalations and interface between Business users, IT-departments and external Service Desk
  • Handling of internal demand for new support processes, services and changes and their implementation in service desk operations
  • Provide a high level of customer service and ensure customer satisfaction
  • Creating and analyzing reports
  • Arranging meetings and creating presentations
  • Support and hosting of Onboarding- and Meet-Your-IT events
  • Support Relocation and Domain Transfer issues


Knowledge Capabilities and Experience

  • Knowledge of common Service Desk processes and best practices
  • Non-expert but wide spread knowledge of PC, MAC, Business Applications and IT Infrastructure
  • Excellent Communication- and English language skills in verbal and written form
  • Strong analytical skill and understanding of reports
  • Advanced Knowledge in MS Office
  • Ability to learn and understand complex processes and to manage and interact between different parties
  • Willingness to travel and to interact with and in front of international crowds with a healthy self-confidence
  • Strong sense of customer and service orientation



  • Minimum 2 years of working in a large corporate IT-setting with experience in IT-Service Management and/or IT-Service Desk environments
  • Experience working with a wide range of computer technologies and business solutions
  • Experience with administrative tasks such as reporting and analysis
  • Experience in customer service and –communication

    We`re looking forward to receiving your application!

    Check out this video of the adidas CIO on digital transformation.


    Location:  Herzogenaurach
    Country:  Germany
    Team:  Information Technology
    Brand:  adidas
    Position Type:  Full time
    Number:  169780

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