3rd Level Support Specialist (m/w) (R0000025)

Aachen, NORDRHEIN WESTFALEN | 10 Monate | Frist: Samstag, 17. November 2018, 00:00 Uhr
Diese Position ist abgelaufen. Nicht bewerben!




For our subsidiary Sandvik Coromant Digital Machining in Aachen we are currently looking for a 3rd Level Support Specialist (m/f) for process control.

Your responsibilities:

  • Communication with the 1st.- and 2nd.-level support team
  • Direct communication with customers in specific cases
  • Keep intensively contact to the process control R&D-team
  • Reproduce and analyze error messages through simulation and testing
  • Problem solving through programming of bugfixes
  • Test and verification of bugfixes from the support team
  • Testing of new developed soft- and hardware
  • Training and education of sales and service people
  • In a later stage: extension of scope of support to multiple offers and products
  • Contribution towards planned application management releases
  • Coordinate with and adopt directions of Configuration Manager, Release Manager and Built Manager, guided by the respective processes

Your profile:

  • Relevant university degree in Engineering or equivalent experience
  • Deep knowledge in programming in C, C++, QT or script languages are must
  • Solid knowledge and experience from areas like electronics, software, IT services, IoT.
  • Collaborative and solution oriented approach to problem solving with stakeholders
  • Willingness to work in shifts as there is the possibility that a shift model will be introduced in the future
  • Ability to work in a global, cross-functional environment with diversified cultures
  • Knowledge and experience in managing external and internal customer relationships
  • Excellent oral and written communication skills in English and German

Entry Date: as soon as possible

Hiring Manager: Mr. Vijay Anand

Head of Digital Machining

Mobile: +46706163396

Please apply via Workday

For questions related to the application process please contact our HR Service Center, Mrs. Denise Wambach.

Phone.: 0211 – 5027 432

E-Mail: hrservices.dus@sandvik.com

Sandvik Coromant Digital Machining Aachen focuses on monitoring systems for tools, processes and machine components on NC cutting machine tools and laser weld systems. We help our customers to ensure a high quality of their workpieces at minimum cost. Our systems are used in modern, intelligent production processes. They network the machines and help to optimise processes automatically by analysing data. In addition to machine tool manufacturers, our customers include the machining plants of the international automotive and aircraft industries, as well as their suppliers. Under the Sandvik Group umbrella, we drive the industry standards and innovations needed by the metalworking industry to take the next step in industrial development.

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